| | I.
Office Environment |
| | | A.
Establishing & Maintaining Appropriate Atmosphere
B. Responding to Difficult
Patient Situations
C. Responding to Patients' Questions |
| | | | |
| | II.
Patient Privacy & Confidentiality |
| | | A.
Understanding the Ethical & Legal Requirements |
| | | | 1.
Ethical Rules About Confidentiality & Consent for Disclosure
2. Legal Rules
About Confidentiality & Consent for Disclosure
3. Consequences of Unauthorized
Disclosures |
| | |
| | | B.
Following Our Policies About Privacy & Confidentiality |
| | | | 1.
Protecting Patient's Right to Privacy While In Our Office
2. Protecting Patient's
Right to Confidentiality (Non-Disclosure) |
| | | | | a.
Rule: Disclose Information Only With Patient Consent
b. Rule:
Handle/Store/Dispose of Patient Information Carefully
c. Protocol:
Responding to Requests for Patient Information
d. Protocol: Telephone
e.
Protocol: Photocopier
f. Protocol: E-Mail
g. Protocol:
FAX |
| | | | 3.
Signing the Employee Confidentiality Contract |
| | | | |
| |
III.
Billing Patients and/or Third Parties for Reimbursement |
| | | A.
Ethical & Legal Requirements/Limitations |
| | | | 1.
Providing Accurate Information; Avoiding Insurance Fraud
2. Monitoring Electronic
Transmissions of Claims
3. Honoring Limitations in Provider Contracts |
| | | B.
Policies re: Electronic Transmission of Claims & Treatment Plans |
| | | | |
| |
IV.
Other Policies/Procedures With Ethical/Legal Implications |
| | | A.
Maintaining Boundaries & Avoiding Dual Relationships With Patients
B. Operating
Within Specified Job Description
C. Monitoring Privacy, Confidentiality, and HIPAA compliance |
| | | |
| | APPENDIX |
| | | Ethical
Standards |
| | | Legal
Requirements |
| | | |
Virginia
Statutes, Regulations, & Cases (Listing)
Federal HIPAA Regulations (Summary) |
| | |
Sample
Forms & Contracts |
| | | | Documentation
of Employee Training
Employee Confidentiality Contract |
| | | Sample
Employee Test |
| | | |
| | We also include a CD containing a copy of the manual in three formats,
WORD, Word Perfect, and WORKS,
so you can easily "personalize" it for your own setting.) |