CE Home Study
Ethical/Legal Training Manual for Non-Clinical Employees in Mental Health Settings
Ethical/Legal Training Manual for Non-Clinical Employees in Mental Health Settings
A Staff Training Manual with a Reference Appendix for Employer/Provider
(National Edition)
Mary Alice Fisher, Ph.D. (2008)
(This sample manual is designed to meet the ethical/legal portion of staff training requirements as found in Ethics Codes, state regulations, and/or federal HIPAA Regulations. Appropriate for providing ethics training for all staff – both clinical and non-clinical – in clinical settings. In addition to a printed copy of the Manual and Appendix, you receive a CD that contains the text in three formats, WORD, Word Perfect, and WORKS, so you can “personalize” it for training staff in your own setting.)
Table of Contents
INTRODUCTION
I. Underlying Ethical Principles
II. Office Environment
A. Establishing & Maintaining Appropriate Atmosphere
B. Responding to Difficult Patient Situations
C. Responding to Patients’ Questions
III. Patient Privacy & Confidentiality
A. Understanding the Ethical & Legal Requirements
1. Ethical Rules About Confidentiality & Consent for Disclosure
2. Legal Rules About Confidentiality & Consent for Disclosure
3. Consequences of Unauthorized Disclosures
B. Following Our Policies About Privacy & Confidentiality
1. Protecting Patient’s Right to Privacy While In Our Office
2. Protecting Patient’s Right to Confidentiality (Non-Disclosure)
a. Rule: Disclose Information Only With Patient Consent
b. Rule: Handle/Store/Dispose of Patient Information Carefully
c. Protocol: Responding to Requests for Patient Information
d. Protocol: Telephone
e. Protocol: Photocopier
f. Protocol: E-Mail
g. Protocol: FAX
3. Signing the Employee Confidentiality Contract
IV. Relationship With Clients
V. Billing Patients and/or Third Parties for Reimbursement
A. Ethical & Legal Requirements/Limitations
1. Providing Accurate Information; Avoiding Insurance Fraud
2. Monitoring Electronic Transmissions of Claims
3. Honoring Limitations in Provider Contracts
B. Our Policies re: Electronic Transmission of Claims & Treatment Plans
VI. Other Policies/Procedures With Ethical/Legal Implications
A. Maintaining Boundaries & Avoiding Dual Relationships With Patients
B. Operating Within Specified Job Description
C. Monitoring Privacy, Confidentiality, and HIPAA compliance
APPENDIX
Ethical Standards
Legal Requirements
Statutes, Regulations, & Cases (Listing to be completed by Employer)
Federal HIPAA Regulations (Summary)
Ethical Model Protecting Confidentiality Rights
Integrating Ethical Standards, State Law, & HIPAA
Sample Forms & Contracts
Documentation of Employee Training
Employee Confidentiality Contract
Sample Employee Test
Cost of Manual Only: $30.00, includes sales tax, postage, and handling
Cost of Manual + CD of text in three formats – WORD, Word Perfect, and WORKS – so you can easily “personalize” it for your own setting.): $40.00, includes sales tax, postage, and handling
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Home Study Test for Ethical/Legal Training Manual
4 CE Credits — (30 test items)
Cost of test: $54.00, includes sales tax, postage and handling
